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Microsoft Teams –“Error we can’t edit this Call Queue”
ProblemWhilst trying to make changes to a Call Queue in Microsoft Teams Admin Center I received the error “We can’t edit this Call Queue”.Unfortunately TAC didn’t give me any extra information as to...
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AudioCodes – Block nuisance inbound calls
This post explains an easy way to block nuisance callers using an AudioCodes SBC. Whilst it’s possible to use New-CsInboundBlockedNumberPattern with Microsoft Teams, what if another type of PBX or...
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How To Install Microsoft Teams on an Amazon Fire Tablet
I am writing this post in January 2021 as all school children in the UK now have to study from home. A friend recently asked me how they can run Microsoft Teams on their kids Amazon Fire Tablet.My...
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Teams Direct Routing – Don’t forget the NSG on your Azure SBC!
A very popular Topology for Direct Routing is to deploy a certified Session Border Controller into Microsoft Azure with SIP Trunks to Teams Phone System and SIP Trunks to a PSTN provider. There are...
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Teams – Enable users for Direct Routing PowerShell GUI
Enable-TeamsDRUsers GUI At the time of writing it’s not possible to enable Teams Direct Routing users via Teams Admin Center, only via PowerShell commands. This PowerShell script launches a WinForms...
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Teams – UK Ringback Tone for Call Queues
When calling a Teams Call Queue, by default it will play the Microsoft default hold music which is same as Response Groups in Lync and Skype for Business. One of the things I always get asked by...
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Microsoft Teams – Handle unassigned numbers with Direct Routing
History Unlike Lync & Skype for Business, Teams doesn’t have a method to handle unassigned numbers (yet). There is a UserVoice post here requesting the feature:...
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Teams – Client Log File Viewer
The Challenge Microsoft document how to collect Teams log files here: https://docs.microsoft.com/en-us/microsoftteams/log-files The process is fairly simple in Windows 10, right click the Teams icon...
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Microsoft Teams – Push To Talk via Mouse Button
Big shout out to Kieran Lloyd for suggesting this: https://uk.linkedin.com/in/kieranlloyd Teams now has a Push To Talk feature on the desktop app by pressing {ctrl} +{ space}. This is a bit like a...
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Teams – How to add DigiCert Global Root G2 root certificate to AudioCodes SBC
Microsoft announced some Office 365 certificate changes last year: https://learn.microsoft.com/en-us/microsoft-365/compliance/encryption-office-365-tls-certificates-changes?view=o365-worldwide If...
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